Cancellation Policy

You may cancel while the order is still with us. After despatch the transaction becomes a return, governed by the returns page.

Before despatch

Cancel outright. Nothing is charged and the full amount is returned.

After despatch

The order becomes a return. See the Refund and Returns Policy.

How to cancel

Send a cancellation to care@abirdhaven.shop quoting the order number, or ring +1 407-898-8724 within Monday – Friday, 10:00 AM – 5:30 PM (ET). Saturday, 10:00 AM – 5:00 PM. Closed Sunday. A written request is easier to evidence.

Because handling begins within 1–3 business days, a cancellation is most likely to succeed on the day the order is placed. We will always tell you honestly whether the parcel has already gone.

Refunds on cancellation

Confirmed cancellations are refunded in full within five business days, to the same card or account used to pay.

When we cancel

Occasionally we have to cancel: stock that has gone, an obvious pricing error, or an address we cannot confirm. In every case you are refunded in full and told the reason.

Changing an order instead

Adding to an order before despatch is usually possible and avoids a second delivery charge. Changing a delivery address is possible until the label is printed. Both are handled by email at care@abirdhaven.shop.