Shipping Policy
Orders are picked, packed and handed to the carrier from Orlando. What follows is the whole of our delivery arrangement, written out rather than summarised.
| Delivery charge | $6.95 flat rate |
|---|---|
| Free delivery from | $42 |
| Handling time | 1–3 business days |
| Transit time | 5–10 business days |
| Total delivery window | 6–13 business days from order |
| Destinations | United States addresses only |
| Despatched from | Orlando, FL |
Charges
One flat rate of $6.95 covers delivery for orders under $42; at $42 and above the charge is removed entirely. Nothing further is added at checkout.
Delivery is available across the United States. We do not ship outside the country, and orders with an overseas billing address may be held for confirmation.
How long it takes
Packing takes one to three business days. Ground transit is normally five to ten business days. Taken together, expect delivery six to thirteen business days after ordering.
Anything ordered after 2:00 PM Eastern is treated as the following business day for handling. Weekends and public holidays are not business days.
Tracking
When the parcel is collected you will get a tracking link by email. Tracking sometimes stays blank for a day before the first scan registers.
Damage in transit
Damage in transit is our problem, not yours. Photograph the box and the contents as found, send them to care@abirdhaven.shop within 48 hours, and we will replace or refund.
Parcels that stop moving
A parcel with no movement for seven business days is treated as delayed and we will raise a trace. Confirmed losses are refunded or resent.
Delivery addresses
Delivery addresses cannot be edited after despatch. If an address is wrong, the parcel usually returns to us and the reship is charged at the standard rate.
Questions about a specific order: care@abirdhaven.shop or +1 407-898-8724 during Monday - Friday, 10:00 AM - 5:30 PM (ET). Saturday, 10:00 AM - 5:00 PM. Closed Sunday. See also the Refund and Returns Policy.